If the Device Action Monitor is being viewed from a user machine and displaying a message like below, there are a few things that can be checked.

1) Is the JT Engine definitely running?
2) Is the time of the user machine synchronized with the time of the machine running the engine service? The times need to be in sync or the “Engine is not running” message may result.
3) Is the user machine using the same Windows Time Zone setting as the server machine? Differing time zones may result in the message appearing.
If these conditions are in order, and you still see the “Engine not running” message, please contact your Jarrison Time supplier for assistance.