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Troubleshooting

Troubleshooting

Testing connection to an IP address with a port number

Testing (pinging) a connection to an IP with a port number can be useful when troubleshooting JT Live or connection to …

Troubleshooting

Error code 417

If a message containing “error code 417” is encountered, please check the HTTP settings from Windows Control Panel. Use HTTP1.1 …

Troubleshooting

Fixing “Door Inactive Periods” error on a ZKTeco ProBio device

If receiving a “Door Inactive Periods” error on a ZKTeco ProBio, please check the parameter Accessruletype, if Accessruletype=1 change it …

Troubleshooting

Having difficulty removing JTEngine/JTLive services

How to remove JTEngine or JTLive service from the command-line.

Troubleshooting

Daily Details buttons and icons are not displaying normally

Solution if Jarrison Time Daily Details buttons and icons are not right

Troubleshooting

“Cannot Create Active X Component” message pops up when trying to output to Excel

If you are encountering a “Cannot Create Active X Component” message, please check that the installed version of Excel is …

Troubleshooting

When starting Jarrison Time “the parameter is incorrect” error appears

How to fix a problem starting Jarrison Time from desktop icon.

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