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Articles

Troubleshooting

Testing connection to an IP address with a port number

Testing (pinging) a connection to an IP with a port number can be useful when troubleshooting JT Live or connection to …

Troubleshooting

Error code 417

If a message containing “error code 417” is encountered, please check the HTTP settings from Windows Control Panel. Use HTTP1.1 …

Implementation

Exporting clockings from a Sigma device using MBTB

If a Sigma device can no longer be reached on the network but has clockings which need to be extracted, …

User Guide

Exporting Logs from a ZKTeco KF460 to a USB storage device

To export logs from a ZKTeco KF460 to a USB storage device and then to the clocking system please carefully …

User Guide

Configuring a Sigma Lite to open a door or turnstile

These steps will show how to enable the relay of a Sigma Lite for use with a door or turnstile. …

User Guide

Configuring an IP address for a Sigma device

The steps below can be used to configure an IP (Internet Protocol) address for Morpho Sigma Lite / Plus / …

User Guide

Restricting users to specific adjustments

In Jarrison Time users can be restricted to specific adjustments via Adjustment Groups. These groups enable selected adjustments to be …

Troubleshooting

Fixing “Door Inactive Periods” error on a ZKTeco ProBio device

If receiving a “Door Inactive Periods” error on a ZKTeco ProBio, please check the parameter Accessruletype, if Accessruletype=1 change it …

User Guide

Setting a Morpho MA120 to Dual Authentication Mode

How to Set Dual Authentication (clock via fingerprint or Mifare) for a Morpho MA120.

Troubleshooting

Having difficulty removing JTEngine/JTLive services

How to remove JTEngine or JTLive service from the command-line.

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